Frequently Asked Questions
Frequently Asked Questions – Elviri
Basic information
What is Elviri?
Elviri is an online fashion store operated by the Dutch company 4digitalplans.
Where does Elviri ship to?
Currently, Elviri ships to addresses in Japan and the United States.
How can I Contact you?
Please Contact us at the email address below.
info@elviri.com
We usually reply within 24 hours.
About orders and payments
How do I place an order?
Add your desired products to the cart and complete your order from the website's secure checkout page.
What payment methods are available?
At checkout, secure and available online payment methods will be displayed.
About delivery
How much is the shipping fee?
- All orders have free shipping.
- There is no minimum purchase amount.
How many days does delivery take?
・Order processing: usually 1 to 2 business days
・Delivery after shipping: average 4 to 6 business days
・Estimated delivery time: approximately 5 to 8 business days total
* This may vary depending on logistics conditions and busy seasons.
Who is the delivery carrier?
- Japan Post
- DHL
The delivery carrier may vary depending on the region and logistics route.
Is there a tracking number?
Yes. After shipping, we will send an email with the Track & Trace number.
About returns and refunds
Can I return products?
Yes. Returns are possible within 30 days of product arrival, limited to unused products in their original condition.
Who pays for return shipping?
・In case of defective, damaged, or incorrect delivery: Elviri bears the cost
・Customer reasons (wrong size, wrong order, etc.): customer bears the cost
When will the refund be made?
Refunds will be processed within 7 business days after the returned product arrives and is confirmed.
The actual reflection timing may vary depending on your bank or payment service.
About exchanges
Can I exchange products?
Yes. If you wish to change the size or color, or exchange for a different product, please Contact us at info@elviri.com.
About damage and incorrect delivery
What if the product arrives damaged or the wrong product is delivered?
Please contact us as soon as possible. If possible, please attach photos. We will respond promptly.
About safe shopping
Is shopping at Elviri safe?
Yes. Our site uses SSL encrypted communication and a secure payment system to protect your information.
If you have any questions,
Please feel free to Contact us at info@elviri.com.
Company information
Shop name: Elviri (operated by 4digitalplans)
Address: Tijnmuiden 59, 1046 AK Amsterdam, Netherlands
Company registration number: 88177947
VAT number: NL004552662B79
Email address: info@elviri.com
Phone number (international): +31 6 10891775
Customer service hours (Japan Standard Time / JST):
Monday to Friday: 9:00 AM to 5:00 PM
Saturday and Sunday: 10:00 AM to 3:00 PM
We strive to respond to Contact within 24 hours.
Thank you very much for using Elviri.
