This return policy applies only to customers in Japan and the United States.
30-Day Return Policy
At Elviri, we value your satisfaction with your purchase.
Even if you are not satisfied, we offer a simple and clear return process.
Return Policy Summary
Return Period:
Returns are possible within 30 days from the date you receive the product.
Conditions for Returnable Products:
Returned products must meet the following conditions.
Unused,
Unworn,
Unwashed,
The product must be in its original condition,
All tags and labels must still be attached,
The product must be in its original packaging.
Simple Return Process:
The return process is simple, and our support team is always ready to assist you.
About Return Shipping Costs
Defective, wrong delivery, or damaged items
If the product is defective, damaged, or the wrong item was delivered, we will cover the return shipping costs.
Returns due to customer reasons (wrong size, wrong order, different image, etc.)
In the following cases, return shipping costs will be borne by the customer.
If you ordered the wrong size,
If you ordered the wrong product,
If you change your mind after purchase.
*Return shipping costs are not refundable.
Return Method
Contact:
Please email your order number and reason for return to info@elviri.com.
Return Procedure Instructions:
We will notify you of return approval and detailed procedures by email.
Packing the Product:
Please pack the product securely including accessories, tags, and documents.
Printing the Return Label:
After confirming payment of return shipping (if applicable), we will send the return label by email.
Shipping the Product:
Please send the product to the return address provided in the instructions.
About Refunds
Inspection:
We will inspect the returned product to confirm it meets the conditions.
Refund:
If the return is approved, the refund will be processed within 7 business days.
Refunds will be made using the same payment method as your order.
The actual refund date may take several days depending on your bank or payment service.
About Exchanges
If you wish to exchange for a different size, color, or product, please contact our support team. We will respond promptly.
